Our dedicated team of plant enthusiasts is here to help! For the quickest response, chat with us live Monday-Friday from 9am-7pm EST and Sat from 10am-5pm EST or fill out our quick form anytime. We aim to respond to all messages as soon as possible, but please allow 2-3 business days for email replies. To ensure you receive our emails, add info@greenthumbhaven.com to your contacts.

Order Status Update

Orders with standard shipping ship within 3-7 business days and arrive within 3-10 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.

30-Day Guarantee 

We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Learn more about our guarantee here.

Live Chat

Click the green circle in the bottom right corner of your screen to live chat with our Customer Happiness team, Monday through Friday from 10am-7pm EST and Sat 10am-5pm.

Prefer to send a direct email?

You can also reach our Customer Happiness team at info@greenthumbhaven.com. They prioritize inquiries submitted by the form above first, but will do their best to respond to your email within 2-3 business days.